2016 has been dubbed “The Year of Managed Service Providers (MSPs), with many businesses both large and small jumping on the bandwagon. Allowing businesses to outsource their on-site or remote network and security monitoring, data backup and technical support, Managed Service Providers provide the benefits an IT Department without the hassle of maintaining the information technology infrastructure that is critical to their organization.
Understanding what Managed Services means as well as identifying how it applies to your company is the key to understanding the full value of a Managed Service Provider. Each Managed Service Provider has its own pricing models, setup, and services, some of which include security alerts, patch management, routine maintenance, data backup and recovery solutions.
Managed Service Providers have been around for a while, although not necessarily widely used. CompTIA, an IT industry trade association, found that only 3-in-10 organizations had any of their IT in the hands of an MSP as late as last year. In contrast, more than two-thirds of companies surveyed for their recent Fourth Annual Trends in Managed Services Study say they have used the services of an outside IT firm within the past 12 months.
While the use of a Managed Service Provider’s services may vary depending on the size of the company as well as its IT needs, the value remains the same:
- Cost effectiveness – Many of a Managed Service Provider’s services are conducted remotely, through the Internet as opposed to on-site visits, reducing time and costs.
- Security – A good Managed Services Provider is not only looking to fix a problem once it’s broken – they should monitor your IT infrastructure to prevent problems before they occur.
- Support – With an IT department, your support is only as good as your staff – when they are present. A Managed Services Provider will offer the support that you need, when you need it.
- Better time management – When a problem arises, you will not have the hassle of contacting multiple personnel to determine what the problem is and how to fix it. A Managed Service Provider is your one point-of-contact person to help you resolve your problem.
Partnering with an experienced Managed Service Provider allows a business to concentrate on running their operation with fewer interruptions due to technology issues. Certain IT functions, such as email hosting, customer relationship management (CRM) applications, storage, backup and recovery and network monitoring have been some of the most common reasons for businesses to turn to a Managed Service Provider. The key to a successful partnership is to evaluate and identify the appropriate Managed Services Plan that will align with your technology needs as they relate to your business goals.
Find out more about how Perfection Services, Inc. (PSI) helps companies get the most of Managed Services – contact us today!