Predictable. Supportive. Innovative.

Don’t let Summer be a Bummer! Talk to PSI about BCDR!


“Summertime, and the livin’ is easy”….Well, at least it SHOULD be! But if your business isn’t prepared for disaster from natural catastrophes such as FIRE, FLOOD, HURRICANE or VOLCANIC ERUPTIONS or cybersecurity intrusions such as RANSOMWARE, MALWARE or CYBERHACKS then BACKUP alone is not enough to safegurd the LIFEBLOOD or your business! Find out why PSI’s BUSINESS CONTINUITY & DATA RECOVER (BCDR) is the only “SILVER BULLET” to protect your business from DISASTER!

We are gonna keep it “easy” as a summer breeze for you. Sit back and enjoy this short video from our business partner DATTO on why PSI’s BCDR is a MUST for ALL businesses!

Backup vs Business Continuity

Ken Doerbecker, President


PSI is celebrating it’s 25th, Silver Anniversary!
25 years of delivering innovative local computer support to the Pittsburgh community.

Many thanks to our loyal and highly successful clients who have helped us get to where we are today!
It is because of you that PSI has been named the #1 Small Business Managed Services Provider in the Pittsburgh Area!
(by MSP Mentor)

25 years ago on May 23rd 1993, I founded Perfection Services, Inc (PSI) after a successful 25-year career at IBM. My vision was to create a company to provide “perfect” computer support to small and medium sized businesses in the Pittsburgh area, a place I now called my home after being transferred to 10 different cities around the country, starting in New York City. I fell in love with Pittsburgh and have since dedicated myself and PSI to serving our community, providing the highest standards of customer service and the latest advances in technology at a price a small business can afford.

Ken Doerbecker, President

PSI Newsletter March 2018

HAPPY MARCH! Keep it HAPPY and take this short quiz!
Question: Would you drive your car for 100,000 miles without changing the oil?
Answer: Of course not!
The same principal applies to your businesses COMPUTERS! PSI will take over and manage the “oil change” equivalent for your network!

Question: Would you jump off the roof of a 10-story building without a net to break your fall?
Answer: Unless your intention is to “end it all”, I didn’t think so!
The same principal applies to your businesses DATA BACKUP AND RECOVERY! PSI will professionally manage your Business Continuity and Disaster Recovery for you so in case of a disaster (Fire, Flood, Hackers?!) your business will survive the fall AND without costly downtime!

Question: What happens when you DO have a computer problem? Fix it yourself? Do you have time for that? You gotta guy? Is he available RIGHT NOW? 

Answer: PSI’s Help Desk is available 24/7/365!
And 90% of the time, we’ll remote in to your network and fix the issue in minutes…not HOURS, Days or WEEKS! Can’t be fixed remotely? Your assigned PSI Account Manager will be on-site quickly to fix the issue and get you back up and running!


Ken Doerbecker, President

PSI February 2018 Newsletter

If you’re trying to run a business AND manage your IT,
it’s time to consider outsourcing the latter.

PSI will work as your trusted advisor to recommend, install, and manage your technology according to your business objectives and ensure that your critical data is safe and accessible at all times.


According to Kaseya’s MSP Global Pricing Survey, 34% of respondents pay under $1,000 a month for managed services ($12,000 per year)—a fraction of the yearly salary of an IT professional in the U.S.



With the volumes of information on the Internet, it’s very easy to miss quality information that may help to serve your business for the better. Below is a group of select articles we found valuable and will be sharing similar articles on a monthly basis. Our team values your business and considers that great information should be shared for the benefit of all. So as we find great information, you will be in the know as well.

Ken Doerbecker, President

PSI August 2017 Newsletter

How to Stop Cyber Extortion with Ransomware Protection!

All it takes is one click. An employee at your business opens an email, a phishing scam. Cleverly disguised as a legitimate message, the email contains links to a website embedded with malicious code. When the employee clicks on it, they inadvertently expose your company’s computer systems to a nasty strain of ransomware.

The impact is felt immediately. The ransomware encrypts all of your company’s shared resources, including important financial files. It also locks you out of your back-office application that runs your operation. Your business is dead in the water.

You can’t access your inventory, accounts payable information or order records. Your entire operation, from the back office to the warehouse, is at a standstill.

Not a problem if PSI is your information technology partner! We take snapshots of the your data every 15 minutes, all you have to do is choose a recovery point from before the infection occurred. PSI wil identify the exact time of the attack, then roll back to the clean data.

The recovery takes only a matter of minutes. Within an hour, you are back up and running again, like nothing had happened.

This is just one example of how PSI’s ransomware protection—built right into its data backup devices—is literally saving companies from one of the worst forms of malware today.

Once your data is encrypted, you don’t have many options. You can pay the ransom and cross your fingers. Or, if you’ve got PSI backing up your data like you should be, you can roll back to a recovery point before the attack happened. Poof! Data restored, ransomware gone, back in business.

Since most ransomware attacks still arise out of malicious emails, it’s important to train employees on safe Internet usage. First, they should understand the seriousness of the risks as well as you do: one seemingly harmless click could actually cripple the entire business. But also, they should be taught what to look for: how to spot a phishing email, when to trust an unknown sender, which websites and links to avoid. PSI has an employee education  program in place to educate your workforce on the dangers of malware so you can significantly reduce the chances of a successful attack.

Ransomware is only getting worse, and attacks show that the malware is getting more sophisticated and more destructive. Businesses of all sizes need to be more proactive about implementing sound business continuity strategies and technologies that will protect them from an attack.

That’s why you need to call PSI today to schedule a
discussion at your place of business at 724-935-0300 Ext. 705.

See what our happy Clients have to say about PSI!

Ken Doerbecker, President